Terms and Conditions

Residenza Alto Garda è composta da undici appartamenti con zona salotto /cucina e 2 camere da letto – le dimensioni variano dai 64 ai 86 m2 – situati in un edificio storico nel centro di Riva del Garda, interamente ristrutturato. Tre appartamenti all’ultimo piano sono posti su due livelli, ciascun livello con il proprio bagno. Ogni appartamento è dotato di unа Smart TV (TV satellitare con possibilità di visualizzare i propri contenuti), Cucina è completa di tutto il necessario: piano cottura elettrico, forno tradizionale, forno a microonde, lavastovigle, frigorifero, bollitore elettrico, set di stoviglie. Un divano letto due posti nell’area giorno.

Riva Del Garda Hotel, Riva Del Garda Apartment, Riva Del Garda Biking, Lago di Garda Hotel, Lago di Garda Apartments, Lago di Garda APPARTAMENTI Hotel, Riva del Garda aparthotel.

15877

wp-singular,page-template-default,page,page-id-15877,wp-theme-bridge,wp-child-theme-bridge-child,bridge-core-3.3.4.8,qode-optimizer-1.2.2,qode-page-transition-enabled,ajax_fade,page_not_loaded,,qode-title-hidden,side_menu_slide_from_right,qode-smooth-scroll-enabled,qode-child-theme-ver-1.0.0,qode-theme-ver-30.8.8.9,qode-theme-bridge,qode_header_in_grid,qode-wpml-enabled,wpb-js-composer js-comp-ver-8.7.3,vc_responsive

Guest Information and House Rules

Welcome. Please read this before you book. Booking your stay means you accept these terms, so we want everything to be clear and easy.

Prices and stays

Prices are in Euro, per night, and include VAT. Tourist tax is not included and is paid separately. The minimum stay is 2 nights.

Your price covers electricity, hot water, heating and air conditioning, use of the in-apartment safe, the storage room, and cleaning at the end of your stay (weekly for longer stays). Extra cleaning during your stay is available for a fee.

Your apartment

Our apartments come in one and two bedroom layouts. Each has a bathroom and a fully equipped kitchen with an oven, induction hob, dishwasher, and fridge. There is a TV with an IPTV system. Please note this is not a smart TV, and there is no way to add streaming apps or cast from your own devices. The bathroom has a large shower, bidet, toilet, and hairdryer. Bed linen and towels are provided. A baby cot and high chair are available on request.

Each apartment has its own underground storage room for bikes, sports gear, or luggage. You also have 24-hour self-service access to a washing machine, dryer, and ironing board. There is a shared lounge with a large TV, PS4, board games, ping pong, and a kids’ area.

Parking

Parking is available for an additional fee and must be reserved separately when you book. We have two options: a lot next to the property and a secure private lot a few blocks away. We cannot guarantee which one you will be assigned. We cannot accept oversize vehicles.

Wi-Fi

Free Wi-Fi is available throughout the property. You will get your access code at check-in, and it stops working after you check out. Please do not share it with anyone outside your booking. You are responsible for how the connection is used during your stay.

Booking and payment

To hold your reservation we take your credit card details and pre-authorise the full amount on the card. Payment is taken at check-in by credit card. You will receive a tax receipt, or an invoice by email if you ask for one.

Cancellation

To cancel, email us or use the link in your booking confirmation. We will confirm your cancellation in writing. All times are local Italian time.

Cancel 30 days or more before arrival: free.
Cancel between 15 and 30 days before arrival: 50% of the stay is charged.
Cancel less than 15 days before arrival: the full stay is charged.

A handling fee applies to any cancellation. Non-refundable offers cannot be cancelled and these rules do not apply to them. For stays of 7 nights or more and for group bookings, a slightly stricter policy applies and we will tell you the details when you book. We cannot refund an early departure.

Arrival and departure

Please plan to arrive during reception hours: 9 to 12 and 15 to 19. If you cannot arrive within these hours, contact us in advance so we can arrange your check-in. Arrivals cannot be handled without arranging them with us first.

At check-in we need a photo ID for the main guest and the details of everyone staying. You are responsible for making sure this information is accurate.

Your apartment is ready from 4:00 pm on arrival day. Please check out by 10:00 am on departure day and return your key cards.

Please note the property is not staffed around the clock. There is no on-site staff outside reception hours and no 24-hour front desk. Please keep your keys with you at all times, including when you step out. If you are locked out or something comes up after hours, we will do everything we can to help, but we cannot promise someone will be reachable or able to resolve it immediately. Planning ahead for evenings out makes your stay smoother.

Please leave the apartment clean and tidy when you go. Put used dishes, cutlery, and glasses in the dishwasher and switch it on. Sort your rubbish and bottles into the waste bags and use the bins outside. If the apartment is not left as asked, we may charge a cleaning fee.

Who can stay

Only the guests you told us about before arrival may stay in the apartment. You cannot re-let or sublet it to anyone else without our written approval. The number of guests cannot exceed the number of beds.

Children

Children must be with a parent, teacher, or another responsible adult at all times. That adult is responsible for them.

Pets

Small pets under 15 kg are welcome on request, for an additional fee.

No smoking

Smoking is not allowed anywhere on the property, inside the apartments or in shared areas. The smoke detectors trigger the fire alarm, which disturbs every guest. If we find evidence of smoking, we charge a cleaning fee, on top of any fines required by law.

Taking care of the apartment

Please treat the apartment with care and leave it tidy. The guest who makes the booking is responsible for everyone in the party and for any damage caused by misuse of the furniture or fittings. That guest is liable for the cost of repairs. Please respect quiet hours at night. We may end a stay and ask a guest to leave in the case of a serious or repeated breach of these rules.

Valuables

Each apartment has a safe box. Please use it for your valuables. You use it at your own risk, and we cannot accept responsibility for items lost or left in the apartment or shared areas.

Security cameras

For safety, shared areas are monitored by CCTV, shown by signs on site. Footage is kept for a maximum of 24 hours.

Law and jurisdiction

Any dispute is governed by Italian law, and the courts of Rovereto have exclusive jurisdiction.